Refund & Returns Policy

Refund & Return Policy for nycdigitalgallery.com

Last Updated: January 18, 2024

Thank you for shopping with NYC Digital Gallery! We are committed to providing you with high-quality digital products. However, we understand that there may be instances where you need to request a refund or return. Please read our policy carefully to understand the process and conditions.

1. Refunds

1.1. Eligibility for Refunds

We offer refunds in the following cases:

  • Technical Issues: If you experience technical issues that prevent you from downloading or accessing the purchased digital product.
  • Duplicate Purchases: In the event of accidental duplicate purchases of the same product.

1.2. Refund Timeframe

You must request a refund within 7 days of your purchase date for eligible cases. Requests made after this period will not be considered.

1.3. How to Request a Refund

To request a refund, please email us at [email protected] with the following information:

  • Your full name.
  • Order number.
  • Description of the issue.

1.4. Refund Process

Upon receiving your refund request, we will review it and aim to process your refund within 5 business days. Refunds will be issued using the original payment method used during the purchase.

2. Returns

2.1. Returnable Products

Please note that digital products are generally not returnable. We do not accept returns for reasons other than those mentioned in the “Eligibility for Refunds” section.

2.2. Defective Products

If you believe you have received a defective digital product, please contact us at [email protected] within 7 days of purchase. We will investigate the issue and provide a resolution.

3. Customer Support

If you have any questions or need assistance with your purchase, refunds, or returns, please don’t hesitate to contact our customer support team at [email protected].

4. Exceptions

NYC Digital Gallery reserves the right to refuse refunds and returns in cases of suspected abuse or fraud.

5. Contact Us

If you have any questions or concerns about our Refunds and Returns Policy, please contact us at: